Refund & cancellation policy
Rules for deposits, rescheduling, no-shows, and work already started on consulting engagements.
Eligibility
This policy applies to Digitalsysengine consulting engagements: workplace culture coaching, onboarding readiness reviews, manager briefings, and probation integration support. Website form submissions alone do not create a paid booking.
Timeframe to request a refund
Refund requests should be sent in writing to info@digitalsysengine.digital within 14 days of the event that triggers the request (cancellation confirmation, disputed invoice, or completed session you believe was not delivered as agreed).
Full refund conditions
- You cancel a confirmed engagement in writing at least 10 business days before the first scheduled session, and no preparatory interviews have been conducted
- We cancel an engagement for reasons on our side and cannot offer a suitable alternative date within 30 days
Partial refund conditions
- Cancellation between 5 and 9 business days before the first session: deposit may be retained; remaining prepaid fees refunded
- Engagement started but remaining unused sessions cancelled with at least 5 business days’ notice: unused session fees refunded minus work already delivered (intake, culture map, written materials)
Non-refundable items
- Deposits when cancellation occurs fewer than 5 business days before the first session
- Completed sessions, delivered readiness reports, and custom cue-card sets already produced
- Non-refundable third-party venue or travel costs already incurred with your written approval
Refund process and timing
Email your request with the invoice number and reason. We confirm receipt within two business days and decide within 10 business days. Approved refunds are returned by the original payment method where possible, typically within 14 business days of approval.
Cancellation and rescheduling
You may reschedule a session once without fee if you give at least 3 business days’ notice. Later changes may forfeit that session fee. Cohort dates reserved for multiple participants require 10 business days’ notice to move without deposit loss.
No-shows
If participants do not attend a confirmed session without prior notice, that session is considered delivered and is non-refundable. We will offer one courtesy reschedule at our discretion for documented emergencies.
Work already started
Once intake interviews or document review have begun, fees for that phase are due even if later sessions are cancelled. Materials prepared for your organisation remain usable by you under the engagement terms; we do not refund for change of internal priorities alone.
Purchased materials
Printed cue cards and written readiness plans produced for your engagement are not returnable once delivered digitally or on paper.
Contact for refund requests
info@digitalsysengine.digital · +4906731225151 · Motzstr.94Gau-heppenheimRheinland-Pfalz55234Germany